Constant Contact has met success by keeping a laser focus on a few simple guiding principles: outstanding customer support and easy one-to-many communications. The company’s email marketing and online surveys are not only easy-to-use and customize, affordable and effective, but the customer service is outstanding. The company’s support personnel is readily available in various ways – via phone, email or chat and it also provides a comprehensive online Learning Center that covers tips and tricks and announces schedules for webinars, regional training events and more.
Today’s future-thinking Web 2.0 community could learn a lot from Constant Contact – simplicity, easy access (try the product free for 60 days, no strings attached) and customer service still rule, even in an era of “do it yourself” technologies. Just ask the company’s more than 130,000 small business customers.