Is Facebook Headed For Trouble?
Informationweek contributing writer Michele Pepe-Warren shares the results of the 2010 American Customer Satisfaction Index (ACSI) E-Business report that reveals Facebook might be the most used, but its definitely not the most loved.
Study: Social Media Marketing Reduces Reputation Crisis Costs by 33%
The past year has shown numerous brands making the wrong decision when it comes to the use social media for crisis management. This post from Andy Beal shares data from a new Forrester report that shows properly structured social marketing initiatives can save money in addition to reputation.
3 Simple Strategies For Your Social Tactics
This post from Samir Soriano on B2C Marketing Insider shares three tips to help provide more value to your customers when executing your finely crafted social strategy.
Old Spice guy and his viral media coup are social media game-changers
This week’s picks couldn’t end without a nod to the ever popular Old Spice Social Media Campaign. There are numerous posts covering their efforts, but this one from Rob Dickens on Memeburn.com does a really nice job of chronicling the brand’s efforts stemming back to the 70’s.
Tags: Andy Beal, comment marketing, crisis management, customer satisfaction, Facebook, Forrester, InformationWeek, Memeburn.com, Michele Pepe-Warren, Old Spice, Rob Dickens, Samir Soriano, social campaigns, Social Media, social strategy, Valeria Maltoni