Ramon is a journalist, technology evangelist & editor of Smallbiztechnology.com, author of “Technology Solutions for Growing Businesses” & “Technology Resources for Growing Businesses” and a national, in-demand speaker.

What made you choose journalism as a profession? 

I didn’t choose it,  it chose me and it was quite accidental. I just really loved to write and so I started writing, then one day Black Enterprise and Inc. Magazine said could you write some articles for us – and the rest is history :)

What four  or five things are always “routine” in your day?

Deleting email, sorting email, sending email, toggling tons of tabs in my browser, wishing I could do puppet shows for poor kids in Mexico, Dominican Republic or somewhere.

Why is small business technology news of interest to you in particular? What has it taught you?

Not sure. I’ve always been a tech tinkerer (as in take apart talking teddy bears in the 1970′s/80′s, shutting off the lights in my home, etc). I think this love of tech and the blend of my love of reading/writing became the love of small business technology news. It has taught me that things change, companies go and come but relationships are forever, ideas are a dime a dozen, successful execution is all that matters.

 Over the years you have had the opportunity to interview some truly great public figures and influencers (such as Hillary Clinton). What has been your favorite interview thus far? Why?

A few things stand out… Back in the days when I didn’t know how to be a journalist I tried to slip Bill Gates a hand written note. His team saw it and took the note away. I didn’t know you were supposed to asked his PR person to interview him. This was many years ago.  I opened an event for Michael Dell and he said he read my blog – that was cool.  Scott Trip founder of TripIt – his story of his company’s growth was really nice (listen to customers). In another context I’ve meet President Obama, President Bush (both) and several other heads of state.  I also really love SXSW and other events where I can meet with my media peers from the world of small business.

What tips do you have to help PR professionals better work with you?

True relationships are so important; where I like you and you like me. Not giving me a story that does not fit. Knowing that I love the story and the market at times more than the feeds and speeds of a product. I like talking to people, but I’m also a massive reader so I get much more (at times) out of some video, blog posts, pdfs and other things than a phone call with an executive running a prepared PPT.  NOTE: the PPT talks are GOOD I just mean that there are other ways to get one’s message across.

What advice would you give to a small business to help them continue to compete with larger competitors this year?

Wow….I could write a book on that.

1)  Be honest

2) Over give

3) Be very excited

4) Do not take NO for an answer

5) There is plenty of room at the table for the big guys and the little guys

6) Fit in where you can and show your value

7) Don’t be afraid of big companies – even those who are direct competitors

8) Big companies who are evaluating you and a bigger one of your competitors will give you a big chance if you’re prepared

9) If you screw up, fess up and OVER make it right

10) I could go on…

You traveled a lot as executive producer of the Small Business Technology Tour and for other events you attended in 2011. What travel secrets save you time, money or sanity when you are on the road?

Plan in advance. Be redundant (I often have 2 notebooks, a tablet and 2 phones) failure is NOT an option. Leverage your network of friends. Pay people (even friends/or “child labor”) for work done (even if you ask for a discount). Review, review, review. Get a team member (I have lots of areas where I’m not so great – hence my team shine in those areas), have a virtual team – even if you are solo,  your virtual 1099 team can do wonders.

How do you unwind after a hectic work week? Do you have any interesting hobbies or little known facts about yourself you would like to share?

I play piano, love doing puppet shows, love joking around and laughing loud, love great food at restaurants (I hate those restaurants that give you a big white plate and a tiny piece of food and charge you $78 for it), watching movies (Bourne, Bauer, Ethan (as in MI3) are my heroes and others like that). But really in my downtime – I TOTALLY ENJOY email, RSS feeds, Twitter – related to small biz tech (I know it’s lame but I really, really LOVE IT).

What are you most looking forward to in 2012?

I’d love to speak lots more to audiences on tech, marketing/pr and/or entrepreneurship. I’d love to provide more content on my own site and for others. I’d love to speak lots more to audiences on tech, marketing/pr and/or entrepreneurship (you know I think I wrote that twice..hmmm). Event production is tough, but I really love it and I think I do it well so working with bigger companies to produce events for their audiences would be like mint!

I’m looking forward to being 40 years old in 2012!

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Do you have any follow-up questions for Ramon? Suggestions for other influencers you would like to see interviewed in the PerkettPR Influencers Who Inspire Series? Please add them in the comments below.

1. What is the value you offer to customers/users that no one else can provide?
   When launching any product the media and influencers covering the market will want to know what makes you unique. Be sure to do your market research and have at least 2-3 differentiators you can point to that set you apart from the competition.
2. Who are your competitors? (Note: everyone has them)
   Competition comes in many forms. Direct competitors like Microsoft and Apple are to each other for example, and indirect competitors that are in a position to capture your market. These may be smaller players entering the space, with similar products, or larger players like Google that have a potential to erode your market share with a future offering currently in development. Reporters will ask and if you don’t have competitors in mind, they will find them for you. Be sure to know your position in the market and defend it with your differentiators.
3. Have you beta tested? What references/user benefits/highlights can you talk about?
   Reporters and influencers will be interested in hearing about your product from your company spokesperson, but they will want proof that your product serves a real customer need. Hearing actual use cases from your customers adds needed credibility and increases your chances for positive coverage. Be sure to build positive relationships with your customers and have 2-3 in your back pocket that you can offer to the media as needed.
4. Do you have an articulate spokesperson?
   Media training is an essential component to ensuring your launch messages are heard and understood. Be sure your company executives are well trained and prepared for media interviews and can convincingly articulate key messages concisely, enthusiastically and consistently. If not, consider holding a messaging session to refine messages, followed by media training for your key spokesperson. This should take place well in advance of the launch date.
5. Can you confidently demo the product to media?No matter how articulate your spokesperson is, if the product has bugs in it and isn’t ready for primetime, your media coverage will certainly suffer as a result. Be sure to build a solid demo, highlighting the strongest features of your product, well in advance of launching. If your product is difficult to demo in a short time frame, consider building a product video demo/or screencast that can be sent to media to insert into their posts or articles.

Were these tips helpful? Are there any other questions you would add to the list? We look forward to hearing your thoughts in the comments below.

Image Credit: cosmobc

After reading the book, I have a lot more respect for what she’s been able to build at People’s Revolution, given her early struggles with both her personal life and her career. In my opinion, Kelly’s most important lessons aren’t just about PR – they are about life and what we expect our lives to be. She talks a lot about discovering yourself and having a chance to transform your ideals time and time again, before you can become successful.

There are some valuable business lessons here we can all learn from, no matter which end of the PR spectrum, industry or stage of your career.

• Awaken your soul: You shouldn’t expect that if you do everything your parents/the media/your friends tell you to do you will be happy. You have to listen to your inner voice and find out your own desires within your soul; without any outside expectations for who you should be and what should make you happiest in life.
• Life is unpredictable: You need a strong foundation to support the twists in the road and need to be able to adjust your plan accordingly. Kelly credits her “tribe” with helping her get to where she is today. She went from nursing student to training nurses for NutriSystem, to publicist, to homeless and unemployed, to tarot card reader and musician, among other things, before achieving her current position on top of a very successful fashion PR business.
• Know your place in the pack (no matter what business you are in): Leaders steer the direction and protect the pack, teachers teach, hunters hunt, etc. “Knowing your place in the pack doesn’t mean restricting your contributions; it just means keeping your entitlement in check,”  My takeaway is that we are all part of a bigger team aiming to reach a common goal; we all have to pull our weight, and if every manager explained business teams and org charts this way to fresh faced interns or new employees, they may take more advantage of the lessons others in “the pack” could teach them. And in turn, worry less about entitlement and more about achieving success for their own future potential.
• Develop your own personal brand -- and be who you truly are: Kelly is dressed in all black all the time, and this is how she is most comfortable in her own skin. She has made this and her no-nonsense approach to client service, her personal brand. She knows that if clients are looking for something other than what she offers, they will go somewhere else to find representation, and that’s ok with her. If you try to be someone or something you are not, you will fail. Decide what your personal brand is and what you can offer your clients that is unique and refreshing and stick to that.
• Use the phone: Kelly reiterates what we all already know. In today’s digitally-inclined, socially-networked world, too much time is spent detaching ourselves from real relationships and emotions. We are obsessed with apps and devices that are supposed to make us feel more connected when in reality, they are making us more isolated from forming real relationships. We need to spend more time on the phone, not less, to show our human side and make more human contact, not less.
• If you have to cry go outside: This isn’t just about showing over-the-top emotions in the workplace, but rather a lesson on balance. We all need to realize that work isn’t life, and you need to have a sense of balance in life outside of your job to put that into perspective. You learn this as you progress through life experiences, overcome challenges and manage a crisis – or 12 or a hundred. You gain the experience needed to improve your place in the pack and handle the situation no matter how tough it is.

Did you read the book? What did you think? What was your top takeaway from it that you will apply to your career? Please share your comments and any other lessons learned below.

Four Reasons Your Brand Should Avoid Facebook

The Less-Tangible ROI of Social Media
We all want to ensure our social marketing efforts are matching up to the boss’s expectations for the investment, so it can help to set goals and be tracking the less obvious benefits to your brand. Danny Wong shares his thoughts with the Huffington Post about the hidden ways we are making an impact that will demonstrate campaign value to the C-Suite and build a better understanding of its potential.

Brands That Have Mastered Content Marketing
Are you infusing your marketing strategy with content? What kind of content are you producing, and how does this tie into your marketing strategy? In one of this week’s iMediaConnection posts, Rob Rose shares his insight and explores best practices from content marketers including Kodak and Hubspot. He stresses the importance of thinking of content not as a tactic, but as a new way of shaping your entire strategy.

Does Social Media Transparency Matter in the Real World?
Before you decide on your social media transparency strategy, take a look at the questions Debra Ellis proposes on Social Media Today the real value of transparency. Are you guilty of over-sharing? Will sharing too much information take away from your competitive advantage? Does it help to leave some things to the imagination?

Seven Common PR Sins to Avoid At All Costs
Seems like simple PR 101, but some PR reps still break the rules of engagement with the journalists they try to pitch. For those starting out in their careers, Ragan.com offers a good checklist from Amanda Marsh to keep by your desk — and a good refresher for the rest of us.

PlanetMagpie is a technology and design partner of PerkettPR. They specialize in delivering IT Consulting, Web Design, App Development, Web Marketing, Hosting and Comprehensive Network Support.

Where did the name PlanetMagpie come from?

Our dog Magpie, a black lab, was the company’s mascot. She embodied all the traits we believe any good business should have.  She was fun, smart, a great friend, incredibly loyal and worked really hard to please us. That’s what a true partner should be.

What do you like about living and working in the Bay Area?

I love that there are a million things to do here – plus the lack of mosquitoes and cold weather!

How did you get into tech?

My husband Robert incorporated PlanetMagpie in 1998. Five years ago the business had grown to a size where he needed additional support in marketing so he recruited me to help out. Prior to that, I was in legal marketing and recruiting for 15 years, most recently with the second largest law firm in California; Gibson Dunn & Crutcher, probably best known for representing President Bush in Bush v. Gore.

What are three things small business owners and entrepreneurs should be sure to have in place when launching a new company?

1)      A solid IT infrastructure that can grow with them

2)      An identity and brand that inspires employees, customers and partners

3)      A customized, professional website that captures who they are; custom sites are not that much more expensive than template sites and are worth the investment.

What sticks out to you like a sore thumb when you see a badly designed website?

1)      The site is disorganized and all over the place

2)      There isn’t a clear message of who they are and what they do. That is particularly frustrating to a marketer because what they don’t realize is people will leave immediately if they can’t get a feel for what you can offer them.

What are some of the pitfalls or security risks businesses should be aware of when setting up their IT infrastructure?

Be sure to consult with an expert. Just because Microsoft (or any vendor) says a certain software or system will suffice for your business “up to 50 people,” doesn’t mean it will perform equally fast whether you have 1 or 50 people using it.  We see systems meant for 50 slowing down at 20, and that can hurt your productivity.  Build your systems based on your planned growth and be sure they fit your needs for the foreseeable future.  Consulting with someone who has built/used/implemented these systems in the past is your best bet for ensuring you are set up for success.

What advice do you have for entrepreneurs starting their own business today?

After “Don’t do it?” :)

I think the most important thing to remember is what starts twisted will stay twisted. If you don’t have a vision and a plan in place to execute on that vision in an organized way you won’t succeed. Ask yourself, “What is the right way to do this?” – then plan it out from there. A lot of entrepreneurs will just take it as it comes and roll with the punches but they need to develop a plan first.

Secondly, I would say find the right employees and partners. No one gets there alone, and you need to have good people you can trust, that are reliable and loyal to move your business forward. Once you find those people hang on to them. They are the ones that will help you protect your company.

As a working mom and business executive/owner what do you find gets lost in the shuffle most?

Working on our house, which we love to do.  When the economy started taking a turn, we had to abandon our house renovation project mid-stream and devote all our attention to the company.  That was about 2-1/2 years ago.  When we start working on our house again, that will be proof positive to me that the recession is behind us.

What is your favorite tech gadget and why?

If I could only have one tech toy for work, it would be Microsoft Office Communications Server.  The “presence” and “IM” features of OCS are indispensable. My web development team’s collaboration and work efficiency went way up after we implemented those tools.  We can’t work without them anymore.

What inspires you to work as hard as you do?

I guess it’s the midfielder in me.  I don’t stop running until the referee blows his whistle … and that’s usually around 1 a.m.!  But seriously, I do it for Robert and the kids.  For Robert, because I’ve never met a harder working person more deserving of success.  For our kids, because I want to be able to leave them something tangible when we’re gone, to make their lives a little easier and to make sure they have a common place to gather and call home.

What are your favorite blogs?

I like Women on Business, The Business Insider (Silicon Alley Insider), and ReadWriteWeb.  I’m still trying to find a favorite blog on web design/development.

What would you be doing if you weren’t in tech?

If I could do it all over again, I would be a professional soccer player. I play on three soccer teams and absolutely love it.

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If you are interested in learning more about PlanetMagpie’s services visit PlanetMagpie or contact Doreyne directly at: doreyne [dot] douglas [at] planetmagpie [dot com]

• It’s about YOU – PR professionals aren’t just "flaks," we’re tastemakers — choosing to work with the best and brightest upcoming brands, products and services. Embrace your role as an influencer and share your thoughts, insights, opinions – we have a better chance than ever to show how intelligent we really are.
• Build your personal brand – YOU are your personal brand  and guess what – it lasts forever. Put some care into making sure it’s a brand you’re proud of. Great examples of personal brands include Gary Vaynerchuk, Julia Roy and more.
• Do what you know and do it well – especially in PR! Bad pitches are now public – often the subjects of a reporter’s wrath – so “do what you already know how to do” but do it well because the footprint you build now will stay with you forever.
• Share, Share, Share (with your networks) — the difference between simply being a member of a social network and being an influencer is sharing valuable content. Think about how you can help others.
• Write a book — or at least a blog! PR executives need to be great writers and that means doing it well and doing it often. Blogs also give you another platform for sharing insights and opinions – embracing that role as a tastemaker -  as do Twitter, Facebook, LinkedIn and other social networks where you can be a resource with answer, opinions and thoughts. The point is to write – it keeps your skills sharp and increases your credibility as a PR professional.
• Don’t say you are (just) in PR — our role has changed and we are so much more than PR pros now. Know the new terms used to describe our profession and make sure you are referring to all of your expertise, as it has now evolved to include digital and social media marketing, for example. As a leader, you should recognize when to change your messaging to meet the growing demands of our industry. You’ll notice many of the best-known PR leaders don’t even have "PR" in their company descriptions anymore. Some do – but regardless, all the strongest marketing influencers today include terms such new media, social media and digital marketing in their expertise description.
• Make your own rules (within reason) – be bold and innovative. Take risks. Try new things – the best PR and marketing often comes from throwing out the old rules and making your own.
• Remember it’s all about you (but really it isn’t) — we are all well versed at building relationships online and off and we continue to find new ways to leverage our communication skills for the better good of our companies and clients. Building your personal brand is important, but remember; you are doing all of this for the betterment of your clients and ultimately positive exposure for them. Your own influence on social networks is becoming directly related to how successful you will be with generating buzz for your clients.

Thanks to all who attended the session on Friday and for all the #TechPRSA tweeting. It was a great event!

Fred (@FredFunk) and I (@MosleyPPR) took a few moments to stop by the @TimOReilly Web2.0 TweetUp last night held at the House of Shields on New Montgomery street in SF (@schlomo). All in all, the event was the usual group of technophiles and entrepreneurs, but I don’t think they expected it to be so crowded and so difficult to network there. This was pretty evident when they tried to make an announcement to welcome everyone to the event and they had to resort to standing on a bar stool and shouting with very little success.

With no name tags and a ‘mix it up’ mentality of folks just meandering, among locals having drinks after work, it made it tough for us tech geeks to tell who was who. Our recommendation for next time is never doubt the power of Twitter and plan for a big crowd of folks to show up especially on a Thursday night. Must  have name tags or at least a separate room set aside to corral the tech geeks into the same place for optimal networking and cocktail enjoyment.

In any event, it was good to get out and unwind for a bit. It was also nice meeting Tim O’Reilly in person, and thanks to Luc Levesque from @TravelPod for snapping this shot of Fred and I with Tim on his way out for the night.

Fred Han, Tim O'Reilly and Heather Mosley at the House of Shields

Image courtesy of James Duncan Davidson

One of the Tuesday afternoon workshops; Intro to Blogs & Social Media Marketing 101, hosted by Nick Gonzalez (SocialMedia), Eric Eldon (VentureBeat) and Trisha Okubo (eBay & Omiru fashion blogger) was my first observation point. The workshop was well attended, and though many more experienced bloggers probably found it fairly basic, they indulged the audience with their presence, rolled their eyes and probably left patting themselves on the back for how much further ahead of the game they were than others in the audience. For others it was an eye opening experience that provided some great basic tips on how to get into the game or be more effective as a blogger and micro-blogger.

Here are the Top Ten take aways Nick, Eric and Trisha shared during the session:

1. Create content that’s easily packaged and reusable for example; Top Ten Lists and How-To’s
2. When blogging or micro-blogging provide news or exclusive content that’s not available elsewhere
3. Remember Seth Godin’s Purple Cow use catchy headlines and out of the ordinary content to draw attention
4. Take advantage of blogging distribution channels and measurement tools such as; FeedBurner, Digg, StumbleUpon, Yahoo Buzz, Friend Feed, Facebook, Techmeme, Del.icio.us, and Aide RSS to ensure maximum distribution
5. Let your fans know when a new post is up, email influencers and key sources cited to let them know you’ve posted and ALWAYS give credit to other bloggers and use link backs on Twitter, and other micro-blogging applications, whenever appropriate
6. Do offer free advice and incentives like a free informational PDF file or white paper as an incentive to gain new subscribers
7. Guest write on other blogs and offer the opportunity for other bloggers to guest write for you
8. Share opportunities with other bloggers and get involved in the community, posting regular comments on other blogs
9. Meet other bloggers in the ‘real world’ to get know each other in person
10. Be passionate about your content and don’t shy away from including some of that passion in your blog profile page, the more your readers know about you the more they will connect with your content.

Hope you found this information helpful. Just remember if you do end up using this content in your own blog or micro-blog please follow tip #5 and cite PerkettPRsuasion as the source! :)

In the meantime, as some of you may know, the theme of the party was ‘Geek Goes Chic’ – as the event was co-hosted by both TechCrunch and PopSugar, a fashion, beauty, shopping and celebrity news blog. This theme created an interesting mix of about 2000 beautiful people from both the tech and entertainment worlds. While many of our interviews were with traditional emerging tech start-ups, our own Lisa Dilg (a massive Survivor fan) was able to bag an interview with Dave Cruser of Survivor China fame. She catches up with Dave on just what the heck he was doing at the TechCrunch MeetUp and, of course, she had to get the inside scoop on what it was like behind the scenes on Survivor. You gotta love LA!

We’re also interested in interviewing Web 2.0 and social media entrepreneurs on what they’re working on, what they think is hot right now and where they see the market headed in 2008 – will tech stay strong?

If you’re an Internet celebrity or undiscovered talent with opinions to share, and would be game for an interview by the PPR video blog team, please drop us a note or direct message us on Twitter @PerkettPR. We’d like to meet up at the MeetUp and capture your insights for colleagues, friends and industry pundits who can’t be in attendance.

Look forward to seeing those of you that can make it on Thursday night. Please look for us at the event we’ll be the ones “lighting up the night” with some sweet shwag give-aways.

Our 10th year is beginning on the heels of our most successful year to date – 2007 was an extreme growth year for PerkettPR with an expanding client roster and a 50% increase in staff and revenue. We have added several new clients worldwide including companies in Web 2.0, healthcare, enterprise software and telecom markets spanning Canada, the U.S. and the U.K. – including businesses such as Aternity, Constant Contact, Mailtrust, Sosius and Mzinga and we have enhanced our Partner Program with marketing and design agencies, Internet technology experts, and international PR firms.

In addition, although we have always been first adopters of technology and concepts that will help us to more successful in working virtually, 2007 has been the year that we have truly embraced social media initiatives for both ourselves and for our clients. Jeremiah Owyang recently stated, “I can’t imagine ever advising a client to deal with an advertising, PR, or interactive team that doesn’t get social media. But with the power shifting to the participants, agencies must demonstrate they can participate before they can ever help clients with it.”

PerkettPR truly believes in this concept and agree with Jeremiah that “the agency of the future is a “connected” one.” We have taught ourselves first, and then helped our clients to engage at many level. In the past year and a half, we have made additions such as the agency’s corporate blog, PerkettPRsuasion, a corporate Twitter presence, @PerkettPR and Facebook group – to join and start engaging influencers in more meaningful conversations for the firm and its clients. We have also driven new media and viral campaign elements for clients including blogging, screencasting, viral videos, Twitter accounts, LinkedIn campaigns, interactive video channels and more.

We believe strongly in making sure we feel comfortable in the space so that we can help our clients – we even hired a Social Media Director, Jeff Glasson that works with our clients with how to participate in social networking and he comments on social media topics on our blog and on others.

PerkettPR has also embraced the social media and the tech communities by sponsoring several TechCrunch events in New York and San Francisco, and most recently, the TechCrunch Boston MeetUp where the agency executed the planning, promotion and sponsorship coordination – bringing arguably the hottest Web 2.0 networking event to Boston for the first time ever. PerkettPR also has worked closely with other new media thought leaders, such as Sarah Meyers at Pop17.

Our team is very proud about this milestone and the steps we have taken to not only be a “poster child” for the successful virtual model, but also for our leadership in social media initiatives for ourselves and our clients.

And 2008 is looking even better!

Attending the Crunchies was a great way to end a very busy work week. Upon arriving at the Herbst Theatre it was clear the bubble was back in full effect (or on its way to bursting, according to the usual cynics and of course the Richter Scales). Though the exuberance was rational, there were some flash signs of the days of old, the folks from Tesla Motors had one of their super-spendy electric cars parked out in front of theatre (who said you had to sacrifice sophistication to go green?) and there were massive search lights attracting passers-by and pointing them in the right direction to tech party fun. The camera crews from the local broadcast stations and video bloggers like PopSnap’s Sarah Myers were circling Michael Arrington, and others, to get some good pre-awards ceremony sound bytes and, of course, the usual party crashers were there too.

As with other TechCrunch events, the place was filled with overly enthusiastic students and bloggers, budding entrepreneurs and established CEOs, as well as the marketing and PR folks like us doing their best to network while juggling flashing mobile devices, handshakes and a drink, pre-ceremony. All of us were in the same boat with our thoughts though, hoping to see our company or client take home one of the coveted Crunchie monkey statues, or, at the very least, be entertained on a Friday night — and that we were. Check out this hilarious (though somewhat vulgar) acceptance speech video from the fake Steve Jobs (Dan Lyons). Apparently no one from Apple was available to attend the ceremony and accept the award so the Crunchies had a great laugh at their expense, and so did the rest of us! Also check out the Cool Whip response from Twine in the first set of video interviews section — very funny guy. The Richter Scales also had us laughing with their catchy tech party song, Here Comes Another Bubble.

Arrington along with Om Malik (who courageously still made it on stage 15 days post heart surgery), Matt Marshall and Richard MacManus were all gracious hosts and entertaining presenters. The event flowed just as well as any other first-year awards ceremony, with a few hiccups, that Arrington was the first to point out and remedy, (like never, ever leaving the stage empty), and the unscripted “Blogger Bash” panel, moderated byDan Farber, that was a bit rushed. All in all, that the event was a great success for the four blogs that hosted, all the companies that were nominated, and for those that won the coveted, crazy monkey “Crunchie.” And for the rest of us, the night was a chance to celebrate what a cool and crazy year in tech it has been. It was great to see the tremendous amount of activity that has happened in tech this year culminate in one nicely put together event. Congratulations to all the winners, and look forward to seeing you all at the next big valley celebration sometime soon.

Thanks to Mike, Om, Matt, and Richard for hosting all of us tech geeks and reminding us what a great ride it’s been –so far (I mean the second time) ☺!