Jennifer Aniston Goes Viral with ‘Smart’ Sex Tape

What do you get when you throw a gorgeous actress into a room with adorable puppies, a cute lip-synching kid, dancing babies and double rainbows and then give it a title that makes people stop in their tracks and do a double-take? A viral video that’s the talk of the Internet this week, with 4.7 million views [...]

Social Media Lessons from Bieber Fever

Unless you’re living under a rock, you’ve likely heard of Justin Bieber, the latest singing sensation that has teens and preteens around the world screaming and sobbing just for a quick, but memorable, glimpse of his dashing smile and famous hair. Last Sunday afternoon, I took my seven (going on 17)-year old daughter to see [...]

To Double Space or Not to Double Space?

Lately there have been a lot of writers up in arms over nothing. No really – an article by Slate’s Farhad Manjoo over the overuse of the double space after the period has sparked a heated debate between the “One Space” and “Two Space” camps. In “Space Invaders: Why you should never, ever use two [...]

Thanks for the Free Taco – Five Things Taco Bell Did Right

Big companies with deep pockets are notorious targets for lawsuits. So when the news broke surrounding the truth in advertising of Taco Bell’s ground beef mixture, I wasn’t quick to make assumptions. Yet, nor was I surprised to learn that said kibble was a mix of beef and other things. In response to the crisis, did Taco Bell bring [...]

Changing the definition of CRM – marriage, not management

Some companies really get customer relations and service and make it the lifeblood of their culture. Zappos, Virgin America, Southwest Airlines, LL Bean, Amazon, Starbucks and my local Walgreens are a few brands that come to my mind when I think of customer-centric brands. But why do they seem to be the exception rather than [...]

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