Is Facebook Headed For Trouble?
Informationweek contributing writer Michele Pepe-Warren shares the results of the 2010 American Customer Satisfaction Index (ACSI) E-Business report that reveals Facebook might be the most used, but its definitely not the most loved.

Study: Social Media Marketing Reduces Reputation Crisis Costs by 33%
The past year has shown numerous brands making the wrong decision when it comes to the use social media for crisis management. This post from Andy Beal shares data from a new Forrester report that shows properly structured social marketing initiatives can save money in addition to reputation.

3 Simple Strategies For Your Social Tactics
This post from Samir Soriano on B2C Marketing Insider shares three tips to help provide more value to your customers when executing your finely crafted social strategy.

Old Spice guy and his viral media coup are social media game-changers
This week’s picks couldn’t end without a nod to the ever popular Old Spice Social Media Campaign. There are numerous posts covering their efforts, but this one from Rob Dickens on Memeburn.com does a really nice job of chronicling the brand’s efforts stemming back to the 70’s.

Comment Marketing for Beginners
Shannon Paul applies a fun “red light, green light, yellow light” approach to the basics of “Comment Marketing.” Be sure to read (and contribute to) the comments for more insight.

HOW TO: Get Retweeted on Twitter
Pete Cashmore posts some interesting data (via Dan Zarrella) on re-tweets and re-tweet behavior. Good food for thought when using Twitter as part of your social strategy.

Timing Is A Critical Success Factor for Blog Posts
Michele Goetz expands on the importance of blog post timing and shares an example of how the great posts can fizzle out of the gate, but come back to life when the timing is right.

Buy Twitter Followers: 100,000 for $3479
It was only a matter of time. Once Twitter started to make a routine appearance on nightly news and mainstream media channels, the scammers and low-end profiteers started coming out of the woodwork. Got some extra cash laying around to buy followers who have absolutely no interest in what you have to say? Read on for pure comedy.