Do You Treat Your Customers Like a Deal or a Relationship? A Lesson from McGee Toyota

What’s more valuable to your business – one customer deal or a lifelong customer relationship that results in repeat business and referrals? You’d think the answer is obvious, wouldn’t you? My family is in the market for a new SUV. We’ve got a Toyota Sequoia that’s nearly a decade old with about 160k miles on it [...]

The “R” in Marketing – Marketers (and Politicians) Still Missing the Point of MRM

I’ve been thinking a lot about the “R” in marketing lately – the relationship factor, if you will. That word has always been in CRM but what about MRM? Marketing Relationship Management? I’ve been thinking about how the best marketers today really get this – they aren’t just about pushing content or messaging, but about [...]

Persuasive Picks for the week of 05/10/10

Making Time For EvolutionThere are plenty of excuses for not integrating social media into your marketing strategy, but more often than not it comes down to resources or time. Amber Naslund from Radian6 urges readers to “harness their potential” and “embrace the unknown” in this motivational post. The Metrics of Social MediaThis post by Danny [...]

Why We Love Tech PR

PR can be a tough business. Not with life or death pressures, certainly, but tough in the sense of gaining respect for what you do, who it benefits and why it matters. We’re often caught at family gatherings trying to explain what we do, only to stare into a sea of confused faces and [...]

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