Brand Haiku for You

I was invited by my industry colleague and friend, Aaron Strout of Powered Inc., to participate in a fun experiment this morning. He asked me and a handful of other amazing marketing folks to share a brand haiku based on a recent experience we’ve had – good or bad. (Remember, a haiku is: 5 syllables, 7 syllables 5 syllables.)

Well, if you follow me on Twitter and were on this weekend, you likely heard about my recent experience with Toyota and specifically, McGee Toyota in Hanover, MA. It wasn’t pretty. So here’s my haiku for you based on my weekend – if you’d like the full story, read my blog post about the experience – and why it’s crucial for your sales team to understand that customer relationships are way more valuable than customer deals.

Toyota was wrong
Happy customers tell friends
Angry ones tell all

Now that the negative one is out of the way, here are two positive ones – because happy customers should share loudly, too.

Jet Blue I love you
Thanks for TVs and smiles
You get customers

Ideeli is cool
They sell lovely things to me
And they engage me

Follow the brand haiku to Bryan Person and his tribute to Nike, and see more haikus from those amazing marketers by watching Twitter for the hashtag #brandhaiku.

Thanks for the fun, creative and great idea – and invitation – Aaron! Readers, if you have a brand haiku, please play along in the comment section and on Twitter.

 

Persuasive Picks for the week of 08/02/09

TechRadium vs. TwitterTwitter Sued for Patent Infringement – and it doesn’t look good
How would your online social interactions change if Twitter suddenly went away? We may soon find out.

The 10 Rock Solid Elements of Effective Online Marketing
Snag this free PDF written by Copyblogger founder Brian Clark, and find out more about the importance of building online authority.

Social Media Marketing Spend to Hit $3.1 Billion by 2014
Forrester‘s new Interactive Marketing Forecast for the next five years shows healthy growth that will out-pace email and mobile, but naturally, still won’t top traditional ad spends.

Time to Replace your Online News Room with Facebook!
The term “online newsroom” was all the buzz a year or two ago. Paul Dunay argues in favor of ditching a home-grown news room to go with Facebook pages, as a free alternative with better exposure. Read his post on MPDailyFix.com

Community Netiquette: How to Avoid Stepping on Virtual Toes
Community Guy Jake McKee shares some of the basics for proper conduct in online communities – especially when representing your company.