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Brand Haiku for You

Christine Perkett — Mon, 15 Nov 2010 14:25:57 +0000

I was invited by my industry colleague and friend, Aaron Strout of Powered Inc., to participate in a fun experiment this morning. He asked me and a handful of other amazing marketing folks to share a brand haiku based on a recent experience we’ve had – good or bad. (Remember, a haiku is: 5 syllables, 7 syllables 5 syllables.)

Well, if you follow me on Twitter and were on this weekend, you likely heard about my recent experience with Toyota and specifically, McGee Toyota in Hanover, MA. It wasn’t pretty. So here’s my haiku for you based on my weekend – if you’d like the full story, read my blog post about the experience – and why it’s crucial for your sales team to understand that customer relationships are way more valuable than customer deals.

Toyota was wrong
Happy customers tell friends
Angry ones tell all

Now that the negative one is out of the way, here are two positive ones – because happy customers should share loudly, too.

Jet Blue I love you
Thanks for TVs and smiles
You get customers

Ideeli is cool
They sell lovely things to me
And they engage me

Follow the brand haiku to Bryan Person and his tribute to Nike, and see more haikus from those amazing marketers by watching Twitter for the hashtag #brandhaiku.

Thanks for the fun, creative and great idea – and invitation – Aaron! Readers, if you have a brand haiku, please play along in the comment section and on Twitter.

Persuasive Picks for the week of 09/27/10

Jeff Glasson — Fri, 01 Oct 2010 15:11:32 +0000

Social Media: In-House or Outsourced
Companies often find it challenging to secure internal resources for handling the daily tasks of social customer engagement. Many turn to outsourcing those tasks as a way to get going more quickly. While a qualified and reputable agency or consultant can help out in most cases, it’s still very important to have internal champions with their finger on the pulse of the customer experience. This post from Maria Ogneva covers many of the reasons why.

3 Social Media Measurement Tips From #TechChat With Andrew Spoeth
This MPDailyFix post from Megan Leap offers up three great social measurement tips from last week’s #TechChat – a weekly Twitter chat sponsored by @MarketingProfs – for those who happened to miss it.

95% of Companies Have Tried Social Media; 40% Didn’t Inhale!
Marketing Pilgrim‘s Andy Beal highlights three of the many interesting findings from the recent Social Media and Online PR Report from Econsultancy and bigmouthmedia.

Understanding That Viral Isn’t Really Social Media
This Clickz.com post from Liana Evans suggests that “going viral is more akin to “word-of-mouth than social media” and takes a look at some key differences between viral marketing and social media marketing.

How to stay focused and not go app crazy
Shashi Bellamkonda from Network Solutions shares Jason Falls‘ insight on social media and business via this Q&A guest post on the Washington Business Journal.

Image Credit: Matt Hamm

Persuasive Picks for the week of 08/23/10

Jeff Glasson — Sat, 28 Aug 2010 00:13:58 +0000

Do You Want To Succeed At Social Media Or Social Media Marketing?
Do you know the difference between social media and social media marketing? This post from Forrester‘s Augie Ray separates one from the other by providing real-world examples of each.

How To Integrate Social Media, Marketing and Business Intelligence
This CIO.com post focuses on the various ways Social Media affects a businesses marketing efforts and can lead to “increasingly powerful, actionable and immediate access to consumer sentiment” when paired with business intelligence.

The Problem With Empowering The Customer
SocialMediaExplorer.com‘s Jason Falls provides this thought provoking (and entertaining) post on how encouraging customers to use social media platforms to provide feedback might not always be the ideal channel for collecting such feedback.

Are You Using Social Media as Social Proof?
Corbett Barr visits the long standing concept of “social proof” and explains how effective social media can be when used as social proof in this post on SocialMediaExplorer.com.

What’s Next: After Social Media
This MediaBullseye post from Wayne Kurtzman explains that the next evolution of “social” just might be all about gaming and influence.

Photo Credit: popculturegeek.com

Persuasive Picks for the week of 01/04/10

Jeff Glasson — Fri, 08 Jan 2010 15:35:38 +0000

What Is Engagement And How Do We Measure It?
Jason Falls helps readers maximize their social media success by understanding the importance of defining “engagement” before applying it to their social strategies.

Women Warm Up to Brands on Social Sites
EMarketer.com highlights some very interesting statistics from the recent SheSpeaks “Annual Social Media Study” – showing a large increase in brand activity among females across online social networks.

SEO tips for smarter social media
Geary Interactive CEO, Andreas Roell, explains how social media efforts and SEO go hand-in-hand, while providing some tips to make sure you are maximizing your efforts.

Is 2010 Your Year for a Mobile App?
Interactive Media Strategist, Tessa Wegert, shares statistics and examples of why 2010 just might usher in a trend of mobile-focused marketing campaigns.

Seven Tools to Better Manage Your Social Networks
CIO Staff Writer, Kristin Burnham, shares this list of seven tools to help you streamline your social media interactions. This post gets my vote for introducing me to five new tools I wasn’t aware of yet!

Persuasive Picks for the week of 11/02/09

Jeff Glasson — Fri, 06 Nov 2009 16:17:48 +0000

4 steps to Get Rid of Twitter Spam
If you’re active on Twitter, then no doubt you’ve seen the recent increase of “Twitter spam” coming from hijacked Twitter accounts. Damian Davila Rojas let readers know that Twitter Spam happens when application developers abuse that access that you have granted them to your Twitter account. He also shares 4 simple steps to help protect yourself by auditing the connections to your Twitter account.

What Social Media Monitoring Won’t Get You
Monitoring your brand online and the plethora of tools available to select from are all the rage of late, while Facebook’s popularity as a place for brands to plant their flag has also exploded. This post from Jason Falls reminds us that access to the vital conversation behind Facebook’s “walled garden” are not accessible by social media monitoring tools.

Get Off Your Computer and Become a Better Blogger
Want to become a better blogger? This post from James Chartrand on CopyBlogger provides some great advice on how to do just that, and it starts by stepping away from the keyboard.

9 digital trends to watch in 2010
This fun read from Nuri Djavit on iMediaConnection shares 9 interesting predictions for digital trends that “could be” in 2010.

Create a Virtual Office
Last, but certainly not least is this guest post on WomenEntrepreneur by our very own Christine Perkett where she expands on how a virtual workplace can benefit your company.

Jason Falls at SXSWi 2009

Christine Major — Thu, 26 Mar 2009 14:01:56 +0000

Before venturing into the Blogger Lounge at SXSW, I was not privy to all that was Jason Falls until I was encouraged to sit down and have a chat with him to find out just what makes his blog, Social Media Explorer so successful and how Twitter has added to his fame. Along with his successful blog and being one of the nicest guys I’ve ever shared BBQ with (at Stubb’s in Austin, Texas), Jason is director of social media for Doe-Anderson, a brand-building agency in Louisville, KY and co-founder of the Social Media Club in Louisville.

25 SXSW Attendees Explain Why You Should Attend Next Year…Oh and they did it in two words…

Christine Major — Sat, 21 Mar 2009 00:20:02 +0000

Inspired by Steve Garfield’s video montage “27 People, One Question” I thought it would be fun to do something similar during my trip to SXSW Interactive. Throughout my time there, I had some lighthearted fun with attendees and asked 25 people to give me two words that describe their experience at the event. Some of the responses, both serious and entertaining, came from folks like Jeff Pulver, Chris Brogan, Justin Levy, Jeremiah Owyang, Robert Scoble, Jason Falls, Aaron Strout, and many others. Using my handy Kodak Zi6 HD camera I captured some great footage that hopefully encapsulates what SXSW Interactive is all about and in some cases, just made me go “huh?”

So without further ado, for your viewing pleasure check out what some of this year’s SXSW Interactive attendees had to say for themselves. I am sure you will recognize a few of your friends and hopefully have a few laughs along the way.

A special thanks to everyone who participated and shared their two (and sometimes more) words and thanks for all the memories. See y’all next year – SXSWi 2010!

Disclaimer: The video quality and lighting varies slightly due to the ‘extreme’ shooting conditions of SXSW. :)

Translation: This was my first attempt and I didn’t lug around all the lighting and sound equipment with me for these impromptu shots, so some responses were a little more difficult to see/hear, but you get the point.

Music: Dan Tharp, Guitar Suite I – Movement I and II
Camera: Kodak Zi6 HD