Brand Haiku for You

I was invited by my industry colleague and friend, Aaron Strout of Powered Inc., to participate in a fun experiment this morning. He asked me and a handful of other amazing marketing folks to share a brand haiku based on a recent experience we’ve had – good or bad. (Remember, a haiku is: 5 syllables, 7 syllables 5 syllables.)

Well, if you follow me on Twitter and were on this weekend, you likely heard about my recent experience with Toyota and specifically, McGee Toyota in Hanover, MA. It wasn’t pretty. So here’s my haiku for you based on my weekend – if you’d like the full story, read my blog post about the experience – and why it’s crucial for your sales team to understand that customer relationships are way more valuable than customer deals.

Toyota was wrong
Happy customers tell friends
Angry ones tell all

Now that the negative one is out of the way, here are two positive ones – because happy customers should share loudly, too.

Jet Blue I love you
Thanks for TVs and smiles
You get customers

Ideeli is cool
They sell lovely things to me
And they engage me

Follow the brand haiku to Bryan Person and his tribute to Nike, and see more haikus from those amazing marketers by watching Twitter for the hashtag #brandhaiku.

Thanks for the fun, creative and great idea – and invitation – Aaron! Readers, if you have a brand haiku, please play along in the comment section and on Twitter.

 

Persuasive Picks for the week of 03/08/10

turbotax-facebook-page Social Media Lessons from the Big Brands: Intuit Edition
While most big brands are still just experimenting with social media, some have jumped in with both feet and are finding success. This post from Chris Crum explores how tax and financial software giant Inuit has integrated social media strategies into many facets of their business.

18 Use Cases That Show Business How to Finally Put Customers First
In this MPDailyFix guest post, Jeremiah Owyang shares a great set a use cases to help companies “scale to keep up” in the rapid-paced world of social media.

Social Media Marketing: Are You Spread Too Thin?
Its not too difficult to get carried away trying out the latest and greatest social media tools and platforms. Before long, you find yourself swamped trying to keep them all updated. Fast Company Expert Blogger, Rich Brooks, shares advice – hint: keep focused on business goals.

Do You Have a Social Media Disorder?
Noah J. Nelson from YouthRadio.org notifies us of several new (and very humorous) “personality disorders” that have surfaced with the rise of social media in this reprint on the Huffington Post.

The Truth About the Average Twitter User
Mashable co-editor Ben Parr shares the hard facts about Twitter usage from a recent study by Barracuda Networks.

Persuasive Picks for the week of 10/26/09

listenTop 13 Guidelines for Commenting on Blog Posts
Commenting on blogs that are part of your vertical market can be a powerful way to share knowledge with community and build your reputation as an expert in your field. B.L Ochman shares 13 tips and best practices for commenting on blogs.

Customer Data via Twitter
Adam T. Sutton from the Sherpa blog recently interviewed Craig Greenfield, VP, Search and Performance Media, Performics, where they discussed how his team uses Twitter. The result was six takeaways that show how Twitter contributes to the Performics team’s success.

Privacy is dead, and social media holds smoking gun
Mashable’s Pete Cashmore guest posts on the CNN Opinion blog with this piece on how social media is changing the face of privacy.

Your Company May Own Your Tweets, Pokes, and YouTube Videos
Jermiah Owyang discusses content ownership between employees and companies and includes an attorney’s perspective on the topic.

The new rules of business-to-business marketing & PR
David Meerman Scott’s keynote from the Business Marketing Association’s annual conference has been made available online for the first time. Pop some corn and settle in for 45 minutes of great B2B marketing information.

Persuasive Picks for the week of 09/07/09

techcrunch_punked.jpgYeah OK, So Facebook Punk’d Us
Facebook’s PR team gets some fun revenge on TechCrunch by pulling a fast one on Arrington & Company by subtly revealing a new “feature.”

Gaffe by Tweet: Top 10 Social-Media Slip-Ups Musicians, movie stars, professional athletes and now, even politicians are flocking to Twitter. Some use it well. Some don’t. Newsweek shares 10 slip-ups from the political camp.

Social Media for B2B
Socialnomics author, Erik Qualman gives some insight and advice to B2B companies looking to wrangle their social media strategies… by reviewing the way B2C’s have been doing it.

The new PR: Nimble Twitter responses make grass roots easy (or hard)
Sarah Gilbert shares a few stories showing the importance of listening, responding and acting quickly to customer comments on social media channels.

How Customer Support Organizations Must Evolve
Along the same lines of the previous pick, Jeremiah Owyang expands on how customer service organizations must evolve and adapt to survive the rapid changes in customer communication. Slides from Jeremiah’s recent presentation on the topic are included in the post.

Persuasive Picks for the week of 06/21/09

Facebook Marketing for Dummies5 Tips for Optimizing your Facebook Marketing
Facebook’s 200+ million users make it an increasingly attractive place to try some social marketing efforts. Paul Dunay of the Buzz Marketing for Technology blog shares five ways you can optimize those efforts.

The Forgotten Social Media Tool
With so many social networks and platforms to utilize these days, it’s easy to forget the countless bulletin board systems out there that still have incredibly active communities covering limitless niche topics. Robert Quigley brings bulletin boards back into perspective with this post on MediaBullsEye.

How to Use Social Media: An Interview with Lee Aase of Mayo Clinic
Guy Kawasaki shares this interesting interview (via Amex’s Open Forum blog) with Lee Aase of the Mayo Clinic on how they have been utilizing social media.

My Top 10 Sources of Content Inspiration
Being able to generate a continuous stream of content for blog posts comes naturally for some. For others, it can be a torturous process. Duct Tape Marketing’s John Jantsch shares 10 places where he finds inspiration for writing a plethora of great content.

Report: Companies Should Organize For Social Media in a “Hub and Spoke” model
Many companies diving into the social media space are still trying to figure out what department actually “owns” social media. Should it be part of an existing internal group or is a re-organization in order? Forrester’s Jeremiah Owyang shares three different models of company organization that can be found in his latest report.