Dr. Trevor Davis provides commentary on the excitement and usefulness of social media in his ZDNet post titled Listen to social media and find out what’s trending

‎Lara O’Reilly of MarketingWeek says that Brands can’t afford to #fail when it comes to social media crisis… in her latest report.

Allie Gray Freeland gives MarketingProfs readers a lesson in PR 2.0 in this slide show named Five Tips for Online Public Relations Success

Lisa Barone of Small Business Trends writes that not every company is suited to engage in social media and even those that are, may not necessarily be ready to do so. In her latest posts she provides readers 6 Ways To Tell If Your Social Media-Ready.

The telephone provoked many of the same worries that more recently have been expressed about online social media explains Perri Klass, M.D. in the New York Times article Seeing Social Media More as Portal Than as Pitfall.

Fortune editor at large Patricia Sellers sits down with early achiever and one of Fortune’s Most Powerful Women Entrepreneurs to discuss social business and lessons from her youth in Social media success Rx: “Be a little crazy” via CNN Money

Ann is the Chief Content Officer of MarketingProfs, which provides marketing know-how for business people through a full range of online media, and the co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts,Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley, 2011) (www.contentrulesbook.com).

Previously, she co-founded ClickZ.com and was a journalist for the Boston Globe as well as a writer and editor for a host of other publications, including those magazines in the back pockets of airline seats.

Currently, she writes for MarketingProfs as well as its blog, the MarketingProfs Daily Fix , a blog in the top 20 of the Advertising Age Power150. She can also be found at the Huffington Post , American Express OPEN Forum, and her personal blog, Annarchy.  She also writes a monthly column for Entrepreneur magazine. On Twitter, she has more than 100,000 followers @marketingprofs.

What motivates you to get out of bed every day?

Actually, Instagram motivates me BEFORE I get out of bed. I typically check the photo-sharing social network while I’m still lying prostrate — I love the network’s visual storytelling capabilities, which only reminds me how awesome content is, which only reminds me how awesome relationships with content creators are, which only reminds me how amazing the rest of my job is, which only reminds me that I need coffee….

What keeps you up at night?

Pretty much anything. I don’t sleep well.

But here goes….

What keeps me up at night professionally: My sincere regret that more companies don’t see the full, robust, incredible, awesome potential of content! That more companies don’t see their content and online publishing efforts as the cornerstone of their marketing, but instead bolt it onto existing efforts in a freakish, unattractive way.

Also professionally: When I have a big speech coming up — like I do now next month in Kansas City  — I’m fretting about that in the middle of the night. In a healthy way, probably (the nerves motivate me to do my best). But it’s fretting, nonetheless. (Oh and by the way, you should come.)

What keeps me up at night personally: I admit I’m a worrier. I worry about my college-aged kid, who lives in an iffy neighborhood near his school. I worry about my daughter, just because I’m a mother. I worry about global warming and the polar bears. I occasionally regret having the second burrito at dinner. How much room do we have….?

I’m kidding.

Sort of.

What’s one sentence or phrase you find yourself using all the time?

“Solve or share, don’t shill.” It’s the mantra I repeat ALL. THE. TIME. to companies looking for a bottom-line guide to their content strategy. And I like it because it sums up — in five simple, alliterative words — what should guide the content you produce. Another way of saying that, is: “Put the needs and wants and perspective of your customers first.” But that’s not nearly as memorable.

Secondly, I find myself quoting Nicki Minaj’s “Super Bass” liberally these days, just because I’ve had the song stuck in my head for weeks now. (This is what happens when you carpool teens around.) But that can get awkward in certain circles. So I don’t think I’ll mention that here.

How has your life changed from five years ago to today? Where do you hope to be five years from now?

I’m five years older. So there’s that. Also, as Content moved center stage with marketers, I found I actually had something to say! So I wrote a book, “Content Rules” with C.C. Chapman. That has been a rewarding, rich experience in so many ways: It has opened up new and interesting doors, and in it I found a great friend (and “wubby” [work hubby]) in C.C.

More generally, I also like the perspective I have now, which I didn’t have a few years ago. Despite what I said above about worrying — I don’t take things as seriously as I once did. I have more fun in my life and work, and I’m grateful for my awesome kids, my wonderful man, my rewarding social relationships, and my work at MarketingProfs for creating the path to that.

Where do I hope to be? Sheesh. I always have trouble with prognostications. But if I’m as happy as I am now… I’m good. If content is front and center for Marketing, then I’m really good. If everyone here reading this is still caring about what I have to say in five years — if I feel more connected to people and not less, so — well, that would be something, wouldn’t it? (I told you I’m terrible at crystal-ball gazing.)

When was the last time someone inspired you?

I’m inspired every day by the people around me creating and curating content via Instagram, Pinterest, Twitter, and the like. I’m inspired by my colleagues at MarketingProfs to do more things, to push harder, to be more. I’m inspired by people who take chances, who try new things, who leap into the unknown — like friends who start companies and make changes and do other things than I can’t list here.

But generally, I’m inspired by honesty: People who do things that they are driven to do, that rings true for them, that they are compelled into. Relationships that are real. Companies that create stuff which is truly a mirror of the soul of who they are, or who they want to be. I love that. And I find it incredibly rewarding and inspirational. I want to steep in it. I want to fill some social hot tub with it and sit in it for a good, long time.

When was the last time you got pissed off?

(LOL — this is only time I’ve ever been asked this question — and I love it!)

I got really ticked a few hours ago at my (teenage) kids, who appear allergic to any sense of order in the family room. Seriously? That laundry basket of clothes has needed folding for a week. The bowl of grape stems on the entertainment center?!

Am I your housemaid? THAT. PISSES. ME. OFF.

I probably should come up with something more broadly appealing or more profound — certain candidates surging in the polls do not thrill me — but you asked “last time,” so parents out there: Can you relate?!?!?

What was the last thing that made you laugh so hard you cried?

Tina Fey’s Bossypants. If you haven’t read it, I can’t imagine why not. You will pee your pants. (If you’ve had kids. If you haven’t, you’ll just laugh.)

How does your personal brand influence your job? Or are they one and the same?

I can’t say I fully understand what the term “personal brand” means. Possibly I’m not sophisticated enough. Here’s how I see it: I am who I am online, and sometimes I represent the brand I work for (MarketingProfs). I don’t change who I am because of that, although I probably modify my behavior a bit (as in: I don’t swear, or I don’t get too personal). So I guess the short answer is that they are pretty closely aligned.

How do you manage your role at MarketingProfs, your personal brand and the rest of your life so smoothly? What’s your secret?

I don’t think there is a secret, really. I love my job. I love the rest of my life, too. I guess my secret is that I don’t fake it. But is that a secret? I can’t imagine so — it just is.

I think — as in most things in life — relationships are key to everything. I do well on social networks because I truly value the relationships I build there. I treasure my personal relationships. I value my friends. This isn’t groundbreaking, I’m sure. But it makes my life worth living.

Can you share your favorite work tools for collaboration, productivity, or organization?

MarketingProfs is a virtual organization. So Skype is a connectivity and productivity and collaboration tool. As is Basecamp. As is Dropbox.

I also like our Team ‘Profs private Facebook group, along with a handful of other private groups I belong to that allow me to check my sanity and deepen relationships. See above.

What’s next for you in 2012?

The paperback edition of Content Rules comes out in the spring. MarketingProfs continues to grow and morph. I’m celebrating my one-year anniversary as a columnist for Entrepreneur magazine (http://www.entrepreneur.com/author/1726). Otherwise? I think I said I was terrible at looking ahead….

You can read more about Aliza here or here.

You have done so much in your career. What role have you enjoyed the most?

I enjoy being an entrepreneur. I love the freedom, the creativity, and especially the variety. I also enjoy being a writer and public speaker because they provide opportunities to share knowledge, motivate, and inspire. For many years, my LinkedIn account has said “I am the wearer of many colorful hats.” This is my way of explaining that I can – and do – play multiple roles in business. I hate feeling trapped or limited. I fully subscribe to the idea that you’re “only limited by your imagination.” Too many of us try to crowbar ourselves into a single role or very distinct and immutable roles, and then wonder why we are frustrated or dissatisfied. I say break out of predefined roles. Create your own.

You have spoken before about empowering women to be public speakers. What words of wisdom can you share that can help a woman struggling with public speaking?

My efforts to support women as public speakers – and to be a resource to companies, organizations and conferences to help them find and book more female speakers – culminated into a group called Chain of Daisies. Every week, we share speaking opportunities, encourage each other to submit proposals to speak, and are sounding boards when we hit obstacles. From this group, I’ve learned that we all need mentors as we pursue new things – business mentors are common, but speaking mentors are valuable, too.

Find a mentor, someone whom you’ve seen speak and whose style you admire. You can also turn to a speaking coach to help you hone your presentation. If you are just starting out, speak often in front of audiences, and start charging right off the bat. Many women tend to speak for free, thinking that is the way to get their foot in the door. I’ve learned the hard way that each time I agreed to speak for free, the same event organizer was paying my male counterparts. Why? Because they asked to be paid.

And get video. I’ve been speaking professionally for over 16 years, however, there is very little video available of me speaking, and the footage that is available has poor lighting and sound. My goal for 2012 as a speaker is to make sure I get usable footage of several of my presentations so I can put it up on my website to better demonstrate what I can do. This might mean investing in a professional videographer, but that’s something that should pay off enormously.

As a mobile app pioneer, what do you envision for the mobile app market in 2012?

I’m not really a mobile apps pioneer, but I have been called a Web pioneer for my early work on the Web in the 90s. I tend to find myself at the forefront of where new media is going because I’m curious and totally enamored with technology. Maybe it’s my longtime love of science fiction, something that has driven my imagination since I was a little girl.

In 2006, I started providing social media marketing consulting. I began looking toward mobile a couple of years ago while everyone else was all aflutter about social media. I’m still interested in location-based social networks, QR codes and mobile apps for marketing, and am keeping an eye on the developments in augmented reality.

Folks in my industry tend to think something is “over” and the media will hype the “end of apps,” and yet the rest of the general public is just catching on. There is plenty of room for adoption growth, plenty of opportunity to participate – although if you’re an apps developer, you need to be thinking about an overall business model and not just “build a couple of cool apps.” As consumers, our expectation is high, but we also experience a lot of frustration because it is hard to find great apps that become ubiquitous for us.

I think mobile apps are still going to be huge in 2012, as well as hybrid blends of sites and apps, apps and the cloud. With the tremendous growth in the tablet computer market, the demand for great apps will increase as well.  Ultimately, techies and the marketers need to be careful about being too enamored with the next “big thing,” and understand the huge shift in the way all of us are consuming information, using products, and purchasing things.

We always have to make sure we take our blinders off and really look around. It is never really about the technology. It is about people.

In your book, Mom Incorporated, you focus on giving advice to women on how to take charge of their work/life balance by starting their own businesses. What are some tips you offer women who are eager to start their own business but are hesitant to do so, due to the shaky economy?

The first tip is “Stop using the word ‘balance.’” My co-author Danielle Smith and I like to say that “balance is a mythical bar that we hold over our own heads, and just when we think we’re getting close, someone moves the bar.” There are people who make a living trying to “teach” you how to be balanced but the truth is that everything is in flux, and you will always be striving for it yet never obtaining it.

So we use “juggle.” As moms with businesses, we juggle. We can’t be at 100% as a mom or as a business owner at the same time. We have to give ourselves a break, forgive ourselves for not being “perfect.” It isn’t about balance, it isn’t about perfection, it is about doing our best and having the conversations at home to create the system that works for us. We shouldn’t judge others, and we shouldn’t let it bother us when other people judge us.

Regarding the economy, Danielle and I haven’t encountered many women who are hesitant to start businesses in this economy. In fact, more than ever women are starting businesses from home because of financial motivations. Maybe their husband’s job was down-sized, maybe they need the extra income. There is no guaranteed job out there, and childcare can be even more challenging when you have smaller children at home.

So I’d encourage women to reach for business opportunities where they have experience or established leads, to more readily generate revenues that can help support their household. That means if you’ve been a publicist before and have the skills, start there, then build out your skill set over time to incorporate other services such as copywriting or social media marketing.

What are your favorite apps?

I’m an apps fanatic. I’d divide my apps into utility – the ones that are useful; social – the ones that help me publish and share; and entertainment – the ones that are my little “escapes.”

For utility, I use Google Apps a lot, including the iPhone app to access my email, calendar and shared documents. I am using Evernote more and more for everything from taking photos of receipts or whiteboards to voice memos to web clippings. I am also using the Cohuman app to build task lists for each of my projects that I can assign to others and manage from my laptop, iPad or iPhone.

For social, I love Instagram, Twitter and Foursquare. I also like GLMPS, Pinterest, Foodspotting and Trover. And I access Facebook and Google+ through their respective iPhone apps.

For entertainment, I’m hooked on Words With Friends, and usually have 15 to 20 games going at once. I also enjoy Drop7, Muddled, Bookworm, and Bejeweled.

Who or what inspires you each day?

I’m inspired by so many things every day. Being pretty isolated where I live in rural Alaska, I rely heavily on the Internet and NPR for my connection to the world, to the voices of interesting people, to stories, and to ideas.

As a mom who struggled to have a baby, and then struggled after pregnancy for several years, I feel like I’m finally coming into that place of being inspired by my own child. My daughter is 5-years-old now, and the stuff that she thinks about and talks about astounds me. I love her perspective on life, and hope to encourage her creativity, individuality, curiosity. I don’t want her to ever feel there are limits.

Being able to create and share what I create and to be able to connect with other people is inspiring to me. The Internet opened my eyes in 1987, and literally changed my life in 1992. I am inspired by the world, really. By people all around the world.

What do you have planned next for 2012?

The next part of the line in my LinkedIn profile after ”I am the wearer of many colorful hats” is: “I love reinvention.” Every end-of-year, I go through a personal inventory of what I’ve done, and what else I hope to do. Then I shift gears, move in new directions, choose different paths. I will still bring some of what I’ve been doing – writing, speaking, consulting – into the New Year, but I’m really interested in finding new ways to share my knowledge with others in ways that are useful and valuable to them.

As a Sagittarius, I see more travel in my future but will also be more mindful of not being apart from my family as much as I was in 2011. So I’ll have to be more selective about where I go and why. I’m definitely going to take more advantage of video conferencing and video in general.

And I’ve been getting hired more and more to create and lead educational webinars about new media, social media, online marketing, and technology – so that fits perfectly into my vision of sharing information in new ways. I used to say in the early days of the Web, “Have modem, will travel.” Of course, the 2012 version of that is probably “Have iPhone, iPad, and wifi….can travel or work anywhere.”

Chances are you’ve been moved by the 45 Most Powerful Images of 2011, or you’ve smiled in recognition (or shaken your head in disbelief) while reviewing Google’s 2011 Zeitgeist site, the 11^th annual look back at the searches that compose the “spirit of the time.”

But as fascinating as those lists are, the one I’ve found most compelling, to-date, is Mashable’s 19 Biggest Social Media Moments of 2011. Why? Because at the beginning of each year everyone speculates on which trends will take off in the following 365 days, but it isn’t until we look back that we realize the true impact that some have had on the world. And social media has been a common thread throughout many of the moments we’ll remember from 2011.

Ask one generation where they were when Kennedy was assassinated, when Reagan was shot, when the OJ Simpson verdict was announced and when the twin towers were struck, and you’ll get one answer. Ask this generation where they were when Osama Bin Laden was declared dead, when the earthquake shook Japan, when the Casey Anthony verdict was read and when Steve Jobs passed, and you’ll get quite another.

But social media’s ability to allow us to relay and receive information instantaneously around the world isn’t the only legacy here; it’s also fueled revolutions, riots and reform. This newfound, organic means of communication among leaderless protesters allowed them to mobilize in Cairo, London and even on our own soil with the ongoing Occupy Wall Street movement. Need more evidence of this impact? Look no further than TIME magazine’s recent choice of “The Protester” as its 2011 Person of the Year, which MarketWatch writer Jon Friedman cited for having reshaped the world, showing how individuals could make a major difference once united.

Many have criticized TIME’s choice, calling it a copout, but the magazine’s reasoning is that “leadership has come up from the bottom of the pyramid, not the top.” Social media has given a voice to the masses, allowing them to voice frustrations with government, the economy and social inequality by tweeting, commenting on Facebook, writing blog posts and uploading photos and videos to the web. And according to TIME, this combination of “the oldest of techniques with the newest of technologies” has allowed us to “shine a light on human dignity [and steer] the planet on a more democratic though sometimes more dangerous path for the 21st century.”

So as 2012 draws nearer, we’re once again in that awkward limbo where the past is being recounted and the future is being predicted. How many of Mashable’s top social media moments do you remember from 2011? And are you willing to hazard a guess as to what’s ahead in the year to come?

We would love to hear your predictions in the comments below.

15-year-old freshman blogger, Susannah Meyer ponders The Social Media Bubble via the Huffington Post

Think About Developing A Social Media Plan says Martin Bishop in his latest post on MediaPost – which provides 10 tips on planning social media programs.

As the social business meme is very much on the rise, Forbes contributor Hadyn Shaughnessy asks readers, Is Social Business the Same as Social Media?

IT Web journalist Kathryn McConnachie reports on Google’s video sharing platform unveiling a new homepage, channel design and user interface in YouTube Gets a Makeover

Huffington Post blogger Philip Keightley provides ringside commentary in Let’s Get Ready to Rumble: Facebook versus Google+ in the Battle for Social Media Hearts and Minds

Who Are the Top 10 Influencers in Social Media? Forbes contributor Haydn Shaughnessy shows how some influencers have the reach and pull as media outlets.

Ed Lundquist gives 10 Social Networking Tips For CIOs on InformationWeek as he explains why adding a robust enterprise social network to your priority agenda is a must, and how to get going.

Armondo Roggio provides insight on how the continued growth of social networking and blog sites have an effect on brand marketing, consumer shopping behavior and innovation  - 3 Ways Social Media Affects Brands via Practical eCommerce.

SFGate shows it’s readers How Social Media Can Help Consumers Save Money in this informative post by Lewis Humphires

Duke Chung, co-founder of Parature,  provides Mashable with 5 Ways to Turn Social Customers Into Brand Ambassadors

WebProNews interviews actor/producer Joel Bryant at the BlogWorld Expo in L.A. in this video that asks Is Social Media the Future of Entertainment? [VIDEO]

CBS Money Watch‘s Kimberly Weisul reports that’s big employers’ reactions to social media can be downright schizophrenic in Companies flip-flop on social media.

MarketingProfs Ford Kanzler and H.Buford Barr explain the skills and attributes needed to be a successful PR pro; and how to adapt to current trends in today’s PR world in an article entitled Nine Essential Skills for Any Public Relations Professional.

David Nordfors, Adjunct Professor IDC Herzliya, asks Huffington Post readers “Who doesn’t want the survey-less society?” and explains how Web 2.0 is making it happen in his article Commemities: Analytics in the Age of Web 2.0.

Why Companies Should Invest in Google+ Brand Pages – Mashable publishing partner ClickZ explains “When Google makes a move in the social space, it’s important to pay attention to, understand, and identify how the offering can and should be leveraged for your business.”

Another article worth reading is Social Media Marketing Grows Among Small Businesses.  Are you a small business who utilizes social media to engage clients? Nathan Eddy at eWeek reports that you are not alone, a recent survey indicates that small businesses are allocating more time to social media marketing.

We are thrilled to continue our series of “Persuasive Women” interviews with top female influencers.  We recently caught up with Audrey McClelland of MomGenerations.com to ask her some questions about digital motherhood and her new book “The Digital Mom Handbook.”

Audrey is a busy mom of four young boys and a founder of the very popular website MomGenerations.com – a hip, online destination for moms, featuring daily fashion news for moms and kids, fabulous giveaways, smart family advice and the latest celebrity news.  Audrey also serves as the Beauty & Style Editor on Lifetime Moms and Fashion Editor on Blissfully Domestic. Audrey was named as one of “The Power Pack” Moms in Nielson’s Online 2009 Power Moms list.  Her “Mom Fashion Report” airs on The Pulse Network on Wednesdays at 1PM.  She’s also a contributor to the ever-popular Momversation.  She is a vlogger for Johnson & Johnson’s “Real Moms” Health Channel, one of Hanes’ Social Media Comfort Crew members, was a member of the Walmart Moms Social Media program, and she holds a position on Hasbro’s Playskool Panel. She’s also the spokesperson for Zulily.com.  Audrey also partners with Vera Sweeney on another endeavor, Getting Gorgeous Events.

You have made a career out of blogging and tweeting and you often refer to yourself as a “Digital Mom.” What exactly is your definition of a “Digital Mom”?

I define being a Digital Mom as a mom who is working /living/playing in the digital space. I have made my living from blogging, tweeting, shooting YouTube videos… the realm has always been digital. I feel that with the emergence of all of these social media tools – more and more moms are going to be calling themselves Digital Moms. Our life as a mom is digitalized.

In your new book “The Digital Mom Handbook,” you offer tips and advice to other aspiring work at home moms.  If people take just one thing away from this book, what do you hope it is?

I would hope the one take-away would be that the more you put into your blog/Twitter/Facebook/YouTube, the more you’re going to get out of it. I’m not saying you need to be working 24 hours a day, 7 days a week… but I really feel the best kept secret is consistency. The more you put out there, the more you do… the better chances you have to grow and grow.

Have you ever had a “bad mommy moment” where you found yourself struggling with work and family life balance? How did you push through it?

OMG… all the time! LOL… just ask my husband!

I don’t know if there is anything as the perfect balance. My kids are too young to understand that what I do is for them.  They don’t understand deadlines or projects or business trips. So I’m consistently trying my best to conduct this balancing act of mom, wife, businesswoman, daughter, sister, etc. I do have one rule… when it’s dinnertime, everything is shut off.

If you could take your family on a vacation anywhere in the world, where would it be?

I would love to take my family to Hawaii! All of the boys – and even my parents and in-laws – so that my husband Matt and I could have a couple of nights out!

How do you disconnect from your work?

It’s funny… I’ve been trying to get better at this. I love reality TV… I’m not kidding, my life stops for Bravo! The Housewives are my girls. I love Rachel Zoe. She’s a fashion goddess in my home. I love disconnecting with a really great movie and/or a really great book.

What is your favorite tech gadget and why?

My iPhone. I know that it’s not the most creative answer, but my iPhone is my saving grace. My life is in that phone – emails, calendar, videos, photos, Twitter, Facebook, everything!

Was it tough making the move from New York City to Providence? What do you miss about NYC? What do you not miss?

Yes and no…

Yes, because I truly love – love – love the City. I know I’m one of those people that could have lived in NYC forever and never minded that at all. I miss the hustle and bustle. I miss that someone’s always up and something’s always going on.

But… I didn’t want to raise our family there. I knew I wanted to raise them in a small neighborhood, in a house with a driveway and backyard. I felt that was the best thing to do for them. And I don’t regret the decision one bit.

(Although, I do get to be in NYC almost every week, so it does balance out.)

I have a Blackberry. And while most of my colleagues, friends, and family have abandoned their “CrackBerries” for the Apple’s iPhone or Motorola’s Droid, I have remained loyal. Maybe because I am in a contract with Verizon until October 2012 or maybe because I am simply attached– addicted to the tiny keys, BBM, and square pad; however after the recent infamous data black out, I am weighing my options. And I am not alone. According to a survey by shopping comparison website Kelkoo, one in five Blackberry users is considering switching to a different smart phone.

Research in Motion (RIM), the Canadian company who introduced the Blackberry ten years ago, is facing one of the biggest PR woes.  After the worst Blackberry outage ever– which lasted for four consecutive days, leaving tens of millions of frustrated Blackberry users on five continents without email, instant messaging and browsing— RIM is now trying to make amends by offering $100 worth of free apps, but is this a case of too little, too late?

The PR mishaps and failure to properly communicate along the way have aided in additional frustration and brand damage. During the outage, RIM offered only a few updates on what was happening while a growing number of Blackberry users turned to their social networks to express their increasing anger, using the tag #DearBlackberry. And while it took three days for a public statement to be made from co-CEO Mike Lazaridis– who publically apologized for the outage through a YouTube video— the PR damage was already done.

So what should have RIM done differently to manage this PR and social crisis?

1. RIM’s CEO’s should have faced the issue from the beginning, issuing a statement right away. And the delayed YouTube video should have provided a clearer timeline for next steps and updates.
2. Social media sites like Facebook and Twitter should have been used to provide fast and helpful responses. RIM only posted 15 updates on Twitter over three days. If they set up their own hash tag, they could have better contributed to the conversation and engaged with their users.
3. Be honest and clear. Technical terms like “switch failures” isn’t explaining the situation in simple language. Being more concise and truthful would have better resonated with consumers and gone much further in repairing any relationship damage.

It’s going to be a long road to rebuild Blackberry customer loyalty and the brands’ reputation, especially with the fierce competition of other, better-maneuvered and slicker smart phones. Technology isn’t perfect. There’s always the potential for an outage or breakdown, but it’s about how a brand chooses to deal with the crisis that is crucial to limiting long term reputational damage and lost customers. This PR disaster is a great reminder of how important communication truly is. Acting fast, telling the truth, and controlling the negative conversation are vital.

This a great lesson in bad PR crisis management, but I’d like to hear another recent (we know the Jet Blue story) about a company/brand who took all the right steps in managing a PR crisis. When facing adversity, what did the brand do right? Why was it effective? Please share your thoughts and top tweets of the year with us in the comments below.

But what has really impressed me lately is how active Diane is in the social media world. Just her Facebook page alone is impressive and interactive. Fans post photos of themselves in DVF outfits, and employees from stores around the country actually answer questions that fans post. Can’t find an item you want? No problem, ask on the DVF Facebook page and you will receive it. Direct access to customer service that matches the quality of the DVF clothing brand is very impressive.

DVF also uses social media to help promote the organizations that Diane supports. In 1999, the Diller-von Furstenberg Family Foundation was established to provide support to various 501(c)3 non-profit organizations and each year four women are receipts of The DVF Award that aims to provide recipients with the exposure and resources needed to extend their critical efforts on behalf of women’s causes.

And what I love most about DVF’s social media presence however is ‘Inside DVF’ which really helps to give a personal connection with the DVF brand. Diane herself keeps a diary of her travels and you can follow all the latest news through photo diaries on her Web site. I will admit that seeing all that DVF does for others, helps to justify the price tag to me.

But I think the biggest lesson I have learned is that no matter how popular you become, how wealthy you are, you always have time to connect with your fans, make them feel special, answer their questions and keep innovating to keep your brand alive. It’s a general rule of thumb for social media and DVF is doing it well.

Social Media and Content Marketing: A One-Night Stand?
Lee Odden from the TopRank Online Marketing blog guest posts on Clickz.com with this look into why B2B marketers should consider mapping out a social content plan instead of creating and publishing individual, non-cohesive content-based campaigns.

Putting Content in Context
MarketingProf‘s Ann Handley expands on the power of content after an inspiring trip to the recent (and first-ever) Content Marketing World conference in Cleveland. She also includes a great video that opened the event and really puts “content into context.“

Re-evaluate b2b social strategy to reach tech buyers
BtoBOnline.com‘s Charlotte Woolard shares an informative Q&A conducted with Forrester‘s Kim Celestre that reveals how technology marketers need to look beyond thinking that social networks are (the) strategy.

Andy’s Answers: How Mattel used social media to build excitement around Hot Wheels’ record-breaking stunt
Toy giant Mattel has been putting a loy of money into social this year and their recent “Fearless at the 500” campaign drew quite a bit of attention both online and off. Andy Sernovitz from Smartblogs.com highlights some of the big ideas behind the campaign. Mattel’s Betsy Burkett and Gretchen de Castellane can be seen recapping the case study here as well:

Snackable Content: The Key to Engagement
I first heard the phrase “snackable content” a few years ago. At the time, it stood out as a great way to describe the type of content that brands should be creating and offering up to their online communities. Fast forward to this past week, and once again the term resurfaces and remains just as relevant as you’ll see in this MarketingProfs post from Glenn Engler.

Social business holds steady gap behind consumer social media
Dion Hinchcliffe provides a detailed look into the current state of social in the enterprise, complete with stats and links to other resources via this post on ZDNet‘s Enterprise 2.0 blog.

The importance of being human
Next to listening, adding a human element to your efforts in the social space online is one of the best things you can do for your brand. Francois Gossieaux breaks down the concept of “humanization” and explains whey you should care via this post on iMediaConnection.

How Social Media Users Engage with Marketers on Twitter
This post from eMarketer.com shares some highlights from a recent Lab42 survey that revealed how users react to, follow and engage with brands on Twitter. Perhaps the results prove the need for more humanization?  :)

Is Your Social Media Strategy Stalling Because You’re Not Doing This One Thing?
HubSpot’s Dan Zarrella shares some interesting stats and advice on boosting engagement of your content through clear and concise calls to action, in this guest post on CopyBlogger.com.

Can Social Media Improve Your Workers’ Productivity?
Contrary to the opinions of many corporate execs, social media can be leveraged to make employee time more productive and less of a time waster. Find out how via this Business Insider post from Ramon Ray & the Smallbiztechnology.com Team.

Take the Grunt Work Out of Monitoring Social Media with mBlast
Take a peek at Diana Huff‘s review of a pretty cool looking tool for taking care of your social media monitoring tasks. I’m definitely looking forward to kicking the tires on this one.

The New Rules of Marketing and PR
Personal Branding Expert Dan Schawbel interviews author David Meerman Scott about the release of the third edition of his best selling book, The New Rules of Marketing and PR.

How We Approached Social Media As A Brand New Business
Ex chartered accountant turned small business entreprenuer, Tahzeen Basunia shares his story of getting started with social media while starting a brand new business selling natural, vegetarian sweet boxes at the same time.

13 Hot Facebook Marketing Tips From the Top Pros
The crew over at SocialMediaExaminer.com continue to pump out incredibly useful content like this tip packed post from Cindy King on Facebook Marketing.

How Your Business Should Be Preparing for Google+
David Polykoff provides some food for thought as to why business need to start preparing for the launch of Google+ Business pages and the SEO potential they’ll bring to your brand.

Twitter, Facebook And LinkedIn: Social Media And American Identity [INFOGRAPHIC]
Shea Bennett from Mediabistro‘s AllTwitter blog shares this stats packed infographic from Hasai that goes into great detail about how Americans use social networking sites. Is it just me or do these stats not paint a very positive picture of the average American?

Photo courtesy of Nan Palmero

I can’t get enough of my Bethenny, Real Housewives, Flipping Out, Top Chef, Million Dollar Listing, Matchmaker and Decorators. One might ask what makes these shows so addicting and how is it that Bravo TV continues to runaway with record-breaking viewership ratings.

Here’s why.

Beyond their ability to cast ‘real people’ with larger-than-life personalities (and in some cases, serious issues), which make for amazing television, Bravo has simultaneously created an aggressive social media strategy that feeds into the viewers desire to know more and to engage further with their favorite reality stars.

Taking the reality TV obsession to an entirely new level, Bravo and the genius behind the magic, Andy Cohen, provide fans with a 24/7 social media engine that makes our favorite reality TV stars accessible, even when the cameras are off.  (And yes, my husband is thrilled.)

Leveraging the power of Twitter and Facebook, Bravo has not only created a social media presence for its network, but individual programs and fascinating “Bravolebrities”.  Cohen also has a self-titled blog/microsite that features pictures and captions with celebrities, while Bravo TV has a TweetTracker portal that monitors tweets from fans, mobile and iPad Apps, a branded toolbar and The Dish newsletter. Each Bravo personality also has their own blog where they recap show episodes and answer viewer questions.  Bravo has even launched its own Foursquare app where fans can see recommendations from their favorite Bravolebrities!

Taking the engagement offline and on-air, Bravo’s “Watch What Happens Live!” is yet another popular program that features Bravo personalities LIVE in studio fielding questions from fans via phone, Facebook and Twitter.  These 30-minute shows are then followed by a live U-Stream where fans can continue to call-in, Tweet and Facebook their questions – WHEW! Some might say this is all overkill, I say keep it coming – and keep it REAL.  Engagement is what it’s all about and if Bravo continues to provide ways for me to actually connect with the people I’ve grown to love (and hate) this junkie says “Bring it”  – @BravoTV and @BravoAndy Got it right!! MAZEL!!

Are you a fan of BravoTV?  What are your thoughts about their level of fan engagement? Share your comments below.

8 Ways to Maximize Your YouTube Marketing Results
Rick Brooks from Flyte New Media shares 8 great tips for getting the most out of your video production and distribution efforts when posting to Youtube. Each tip is packed full of great information that even seasoned YouTuber’s can benefit from.

Could Social Media Flub Cost You $4.3 Million?
David F. Carr highlights some jaw-dropping dollar figures from a recent Applied Research survey (sponsored by Symantec) that revealed potentially negative and more costly consequences of bringing your brand to the social space.

Number of Corporate Social Media Accounts On Rise: Risk of “Social Media Help Desk”
Altimeter‘s Jeremiah Owyang shares some interesting stats on the number of social media accounts that larger brands are maintaining, along with some helpful advice for Social Media Strategists to help prevent their roles from turning into “the ever reactive sanitation role of social media helpdesk.”

15 Google+ Sites & Services for Power Users
As companies sit and patiently wait for the launch of Google+ features for brands, active users of the service with their personal accounts might like Amy-May Elliot‘s list of Google+-related websites and services compiled in this post on Mashable.

What does Google+ mean for your social media policy?
Technologist David Reinhardt expands on the potential impact Google+ will have on the way we maintain personal and work relationships and the added complexity this new social platform could add to your organization’s social media policy.

How to Turn Customers Into Loyal, Raving Fans
Mike Michalowicz, author of “The Toilet Paper Entrepreneur” expands on the value and importance of under promising and over delivering when it comes to building the ultimate customer base, via this post on WSJ.com.

Is Social Media Experiencing the Search Engine Consolidation?
Fast Company expert blogger, JD Rucker, explores the idea of a future where social platforms begin to consolidate and morph into new sources of online search.

Email Metrics: Open, Click Rates Highest in the Morning
Gain some insight into becoming a better email marketer in this MarketingProfs post that shares key findings and great statistics from a recent MailerMailer report.

4 [Social Media] Failures and a Success
Sometimes the best way to learn is through your mistakes. This time around, IT blogger Peter Thomas share four of his own failures and the lessons he learned along the way. He caps off his SocialMediaToday.com post by sharing one of his personal successes as well.

How the U.S. Army is Using Social Media
ReadWriteWeb‘s Founder & Editor-in-Chief Richard MacManus shares this very interesting look into how the U.S. Army uses the web and various social platforms to share stories, interact with its online community and enhance recruiting efforts.

5 Reasons Google+ Is Not A Facebook Killer
Google+ has certainly been the focus this past week as millions of users rush through the flood gates to kick the tires on the new shiny social platform. However, not everyone is convinced that Google has come up with something that can be in it for the long haul. Dave Davies provides five reasons why in this post on SearchEngineWatch.com.

The Four Fundamentals of Social Media
Digital Media Consultant Dan Taylor shares a ton of great information and advice to businesses that might be trying to do everything all at once when it comes to their social media presence.

Image Credit: Leo Reynolds