Brand Loyalty, Apologies, Best Buy and More

I like positive customer experiences, but who doesn’t? It’s nice when a brand or company understands you and your needs. It’s refreshing when that same brand or company takes it a step further and reaches out to you—engages you. Simply put—it makes you feel valuable. And with the advent of social media, it’s a no-brainer [...]

Persuasive Picks for the week of 06/13/11

9 Questions: Tony Hsieh, Zappos Get a quick injection of entrepreneurial motivation from this quick and inspirational interview with Zappos CEO Tony Hsieh on the American Express Open Forum. Take a Twitter Audit Chris Brogan provides 10 questions for you to answer that will help in determining how effective your efforts on Twitter really are. [...]

Changing the definition of CRM – marriage, not management

Some companies really get customer relations and service and make it the lifeblood of their culture. Zappos, Virgin America, Southwest Airlines, LL Bean, Amazon, Starbucks and my local Walgreens are a few brands that come to my mind when I think of customer-centric brands. But why do they seem to be the exception rather than [...]

Being Thankful in Business is a Good Thing – Brands that GET IT

We’d like to wish our US-readers a Happy Thanksgiving and send a HUGE thanks to all of our colleagues, clients, community and partners. We’re thankful for your support, your business and your respect. Over the course of the last two decades I’ve been told more than once that appearing too grateful in business can be [...]

Persuasive Picks for the week of 07/19/09

Twitter Launches “Twitter 101″- Step One Of The Business Plan Still looking for self-help in understanding what Twitter is and how to use it? Now you can get that information straight from the source with Twitter’s new online guide for business. Nine Marketing Tips from a Six-Year Old’s Lemonade Stand Jim Lodico guest posts on [...]

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