Forbes Names the Web Celeb 25

Congratulations to the influencers of the influencers who were named “The Web Celeb 25″ by Forbes. What’s most interesting about the list is that, while many tech leaders and bloggers are on the list (Mike Arrington - #2, congrats!), a celebrity gossip hound is at the top and a stay-at-home Mom has one of the [...]

Who Caught Your Eye in 2007? Tell the Crunchies Committee

Anyone that hasn’t had a chance to nominate for the Crunchies Awards should take a look and place votes for your favorite sites, people and emerging tech companies of 2007. Nominations are only open through tomorrow, December 12, so log on and list your favorites now. The Crunchies Committee will then choose five finalists from [...]

Customer Service Part II - Do Your Customers Hate You?

On Friday we wrote about how customer service still matters. Today’s Boston Globe reiterates the importance of great customer care in a Business Filter blurb titled, “Customers Hate You.” The Globe pulls a few gems from the recent Marketing Daily study, “America Suffering Customer-Service Meltdown,” indicating, “that about 62 percent of Americans say companies “don’t [...]

In a Web 2.0 World, Customer Service Still Matters

With all the do-it-yourself technologies prevalent in today’s Web 2.0 environment, customer service is very often stripped down to an IM chat or email. Often it’s impossible to get a human on the phone when you most need it, and when you do happen to “catch” a customer service representative, cultural barriers, sour attitudes and [...]