The “12 Days of Christmas,” PR-style

‘Tis the season for the annual Christmas Price Index from PNC Wealth Management, which tallies up the cost of the “12 Days of Christmas” each year. According to the 2012 appraisal, there’s just over a six percent mark-up from last year, meaning it’ll set you back a cool $107,300, as reported by USA Today.

Here’s a detailed list of the breakdown:

  • Partridge, $15; last year: same
  • Pear tree, $189.99; last year: $169.99
  • Two turtle doves, $125; last year: same
  • Three French hens, $165; last year: $150
  • Four calling birds (canaries), $519.96; last year: same
  • Five gold rings, $750; last year: $645
  • Six geese a-laying, $210; last year: $162
  • Seven swans a-swimming, $7,000; last year: $6,300
  • Eight maids a-milking, $58; last year: same
  • Nine ladies dancing (per performance), $6,294; last year: same
  • 10 lords a-leaping (per performance), $4,767; last year: same
  • 11 pipers piping (per performance), $2,562; last year: $2,428
  • 12 drummers drumming (per performance), $2,776; last year: $2,630

But here at PerkettPR, we’re singing a bit of a different tune. In keeping with the coming holidays, we thought it would be fun to create our own version on the classic song, just for our PR pals. After all, what good is being in this year’s so-called seventh-most-stressful job in America if we can’t poke a little fun at it – and ourselves? So without further ado:

On the first day of Christmas the PR gods granted me… a last-minute press release edit.

On the second day of Christmas the PR gods granted me… two misquoted clients. 

On the third day of Christmas the PR gods granted me… three RFPs.

On the fourth day of Christmas the PR gods granted me… four conference calls.

On the fifth day of Christmas the PR gods granted me… five cu-ups of coffee (Or is it happy hour? Then co-old martinis it is!).

On the sixth day of Christmas the PR gods granted me… six urgent emails a-waiting.

On the seventh day of Christmas the PR gods granted me… seven events a-networking.

On the eighth day of Christmas the PR gods granted me… eight stories not a-newsworthy.

On the ninth day of Christmas the PR gods granted me… nine awards needing drafting.

On the tenth day of Christmas the PR gods granted me… 10 products a-launching.

On the eleventh day of Christmas the PR gods granted me… 11 tweets to be posted. 

On the twelfth day of Christmas the PR gods granted me… 12 HAROs needing pitching, 11 tweets to be posted, 10 products a-launching, nine awards needing drafting, eight stories not a-newsworthy, seven events a-networking, six urgent emails a-waiting, five cups of coffee (oh, forget it…just bring on the martinis), four conference calls, three RFPs, two misquoted clients… and a last-minute press-release edit.

Care to add some more ideas on how we can “spin” the 12 days our way? Let us know in the comments below. And, last but certainly not least, we wish you and yours a very happy holiday season from all of us here at PerkettPR!

PR – A Great Thing, but Not a Miracle Worker

It’s a funny thing about PR…sometimes it’s viewed like other professions that people have a love/hate relationship with – like law enforcement, insurance providers, lawyers. Or like those that people expect magic from – beauticians, plastic surgeons, teachers.

Here’s the thing. Anything can be branded, marketed, promoted. Anything can get a first look. But public relations won’t make or break your business without a little help from you.

Stop making your PR department/firm/executive the scapegoat for your crappy products.

It’s not our job to convince people that your products are good when they aren’t. We don’t “dumb people down.” PR isn’t to blame if you can’t sell. PR isn’t to blame if your product doesn’t do what you promised – or told us to promise. Even Apple can’t pull that off.

I’m not being over sensitive. I’ve been in this business long enough – heading into my 15th year of owning my own firm – to recognize the unbelievable expectations that executives can have about PR. And I’ve seen many executives that don’t get PR at all – who have no idea that their CMOs are throwing money out the door jumping from agency to agency trying to find the right match.

I also know that PR agencies can seem like a dime a dozen. There’s one on every block like Starbucks or Dunkin Donuts. I know that it can be tough to find the right match – chemistry with the team – on your first try. But if you or your marketing head have gone through more than two agencies in 12 months, maybe it’s time to take a look inside.

Here’s a few things you can expect a good PR team to accomplish:

  • Get your products in front of the “right people” – those can vary, but for most companies it means reporters, bloggers, analysts and others who influence the buying decisions of your prospects.
  • Connect executives with these folks for personal meetings/briefings/interviews – beginning and helping to maintain a more personal relationship.
  • Get these influencers to listen – based on long standing relationships and/or the talent to understand what they want, how they want to be connected with, what they care about, etc.
  • Give you inside views on where to be (events, online and off) to connect with the right folks who can help you – whether it’s media, VCs, analysts, customer/prospects, partners – a good PR team can help with all of those, making sure your valuable time isn’t wasted, and that you’re not missing anything crucial.
  • Help you write, message, brand and promote what you want to say in a more eloquent manner.
  • Help “roll out the red carpet” for sales by spreading awareness of you, your company, your products consistently, and in the right places. Ideally, PR sets the stage so that when a sales executive walks into a deal, the prospect says, “Oh yeah, I’ve heard of you – I see you guys everywhere.” That’s always a nice start.

Here’s you should not expect PR to do:

  • Get people to keep using your product if it’s not working right.
  • Cover up bad customer service – certainly we can try to help fix a crisis, but this shouldn’t be the ongoing plan.
  • Work in a black hole – share information with your PR team and trust them to help you come up with the best, most strategic plan on what information should be communicated, to who, how, where and when.
  • Make reporters personally like you.
  • Tell reporters what to write. We can give them facts, we can encourage certain angles. But they’re not puppets and we’re not puppet masters.
  • Be responsible for repeat buyers. That’s your job – through great customer service, good products, stellar relationship management. We’re matchmakers of sorts – we get people interested but it’s up to you to maintain the relationship.

Of course, good PR executives can help with more than these things – it’s just a quick list. We can help you maintain relationships to a certain degree. But we’re not miracle workers. If your product or service isn’t working right or your customer service team isn’t treating customers well, don’t blame PR. Understand – and manage – the difference between positioning communications and information, vs product development, customer service and executive management. Too often, PR is blamed when all three don’t come together well.

What do you expect from PR?