Client Service – Deliver What They Don’t Know They Want

The other day one of our clients asked us for something that was relatively easy to do – something that we could have handled with a quick email response without even knowing why the client needed the information. But I tend to be nosey, so I asked. The client contact needed the information to share [...]

What is Value? It Depends on Who You Ask

The word value might seem like a straight forward term but in reality, it’s very subjective. Those of us in the PR agency business can appreciate this as we balance multiple clients and work hard every day to provide value to them – which can be, and often is, very different from client to client. [...]

Persuasive Picks for the week of 04/12/10

Social Media Marketing Overload? Some Tips for StartupsThis post by Audrey Watters in ReadWriteWeb’s “ReadWriteStart Channel” provides 4 solid tips to help businesses avoid being overwhelmed when first engaging in social media. 4 Reasons Why PR Agencies Are Taking Over Social MediaJason Keath provides great food for thought in this post that provides four concrete [...]

It’s a Two-Way Street – 12 Questions to Ask A Potential PR or Social Marketing Client

I had a great meeting today with a business magazine publisher. A few things that he said to me during the meeting fell in line with this blog post that I had been planning for a while. Some of his comments included: “You’re a great listener.” “You don’t have that usual PR persona.” “You are [...]

When to fire a client

In a recent new business meeting, the prospect asked us if we’ve ever ended a relationship with a client by our own choice. While this may be a bit of a taboo subject – why in the world would an agency fire a client – the fact of the matter is that good agencies recognize [...]

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