Brilliant Example Of Engagement Reminds Us All To Keep Pushing The Envelope

bodyformTo say that the lines between PR, media and marketing are blurred is putting it mildly. What was once about facilitating and gatekeeping has now become a creative free-for-all as more brands step into the role of content makers to try to strike a chord with their respective audiences.

As an agency, we’re constantly thinking about best practices among the complimentary disciplines, along with how we can leverage a combination of them most effectively for our clients.

One of the more recent discussions was around engagement on social media. While we’re all familiar with it from a personal perspective, it’s still an area that can be a challenge from a business standpoint.

Even though there’s a general understanding among brands that social media is a marketing tool that can help them reach out to their customers, it can be difficult to convince them to loosen the reins and fully harness their network’s power to unlock the true potential.

Bodyform 1But rather than brainstorming something like a list of the “10 tips for better social media engagement,” we simply wanted to show an example of the magic in action in this video from UK maxipad maker Bodyform, made late last year. The company created it in response to a man’s tongue-in-cheek “rant” on their Facebook wall, claiming that he’s been lied to about the “happy periods” depicted in their ads over the years.

What might make some brand managers bury their heads in the sand to avoid addressing, Bodyform embraced as an opportunity to get a conversation, ahem, flowing in its community.

“We found Richard’s post very amusing and wanted to continue the positive dialogue around periods that this generated,” said Yulia Kretova, brand controller for Bodyform, in a statement. “…Breaking down the taboo around Bodyform and periods has always been a challenge, and I hope that we have started to address this.”
The result? Well, not only did it delight fans and followers, but the video went viral, and we’re still talking about it months later as a hilarious – and effective – example of engagement at its best.

While the saying “no publicity is bad publicity” will always be up for debate, there’s no denying that any kind of feedback – even negative – can be a major opportunity in social media to convert its loudest naysayers into its most fervent fans. And that’s something none of us should overlook – period.

Persuasive Picks For Week Of 8/5/13

google_prGoogle updated its webmaster guidelines that target core PR practices around press releases. Silicon Valley journalist blogger and ZDNET contributor Tom Foremski weighs in on the negative impact this will have for the press release. Check out his take Did Google just kill PR agencies? to find out more on the updated rules on links and keywords in press releases and how they may affect your future release plans.

Facebook Changes News Feed To Bump Up More Relevant Content – Called “Story Bumping,” the changes move up older stories to the top of a user’s News Feed if they missed them during a previous visit to Facebook. Forbes writer Tomio Geron clarifies the changes and shares some initial reactions and results.

29_29NOV_010.jpgAll marketing practitioners are seeking ways to save money and get a bigger bang for their budget buck. How to do that isn’t at all obvious. MarketingProfs‘ Ardi Kolah explains that sometimes the answer can be staring you in the face and offers 10 Ways to Stretch Your Marketing Budget

Social has become a critical component of the overall digital advertising market. As Facebook, Twitter, LinkedIn, and others have emerged as social network leaders, they have created powerful new ways for advertising to reach consumers. In fact, some $11 billion will be taken in advertising revenue in social media in the year 2017 – that’s according to this incredible infographic that looks at the rise and rise of ad sales on social sites. A Brief History of Social Advertising via The Next Web.

PerkettPR Turns 15 – Thank You!

ppr_15_anniversaryIt’s hard to believe that this month, PerkettPR has been in business for 15 years! I started the agency with a vision to deliver a unique and valuable experience for companies seeking a better marketing and PR partner. Although we started with a focus on VC-funded startups, we have expanded our expertise over those years to include servicing some great public companies as well – Fleetmatics, Constant Contact, WebEx, Time Warner Telecom, Juniper Networks and many more. We continue to work with startups that need creative, effective and amazing market launches – and to build crediblity, awareness and engagement for more established companies around the world in the tech, higher education, health care and consumer lifestyle industries.

Like any 15-year-old, we’ve got the energy and excitement to continue with unbridled enthusiasm and a belief that we’re unstoppable. Unlike most 15-year-olds, we know who we are, what we want to be and where we’re going. That’s not only a nice feeling, but a great place to be in order to deliver tremendous value to our clientele. We don’t need to be the biggest, but we do strive to be the best. We don’t need to be the most popular, but rather we’re grateful for the network we do have. (We take great care to support those who support us.) Our corporate vision is to be the most innovative, creative and effective communications partner that our clients have ever worked with.

Thank you to everyone who has believed in that vision – especially clients who have hired us repeatedly over the last decade and a half. To have folks move on to other companies and hire us over and over again is always the best testament to our ability to deliver ROI. I’d like to specifically thank people like Karen Leavitt, John Burnham, Donna Parent, Greg Shenk, Mark Pascarella, Mike Doyle and Jonathan Tang – clients who have not only hired us more than once, but recommended us to others. Thank you to so many industry friends like Jon Swartz, Michael Krigsman, Morris Porter, Stephen Hultquist, Ann Handley, Christen Rice Gentile, Marie Domingo, Mike Pratt, Stephen Dill, Jeremiah Owyang, Rick Faulk, John Jantsch, Joel Libava, Terry Frechette, Robert Scoble, Tyson Goodridge, Sarah Austin, Chris Selland, Aaron Strout, Karen DeWolfe, Dayna Verstegen, Diane Hessan, Kate Brodock, George Hulme, Russell Mix, Jennifer Leggio, Don Dodge, Ramon Ray, Mitch Wagner, Tory Johnson, Michael Arrington, Rachel Happe, Laura Lake and others who have worked with us in various ways over the years – whether writing with or about us, inspiring us through engagement, sharing their opinions on our clients or our campaigns, serving as pseudo mentors and advisors, or simply speaking up on our behalf during times when we could not. Your support – subtle or blatant – has helped us to continue to work with great people and companies, and to learn and grow in a myriad of ways.

There are so many other people – family, friends and of course, current and former employees, even industry “frenemies” – who I am eternally grateful to for helping us reach this 15th year. I have learned from each of you – both good and hard lessons – and I am grateful for such a strong network of intelligent people to learn from every day. I am also very blessed to have such a great group of employees – many of whom have stayed with PerkettPR for more than half of its life! And anyone one who knows the typical retention rate of an agency, knows why that’s such an amazing attribute.

Speaking of our employees, a few of them thought it would be funny to celebrate 15 years by sharing awkward teenage photos of us at that age. Click here to Like us on Facebook and see them – and to find out “What we know now that we wish we had known then.”

Here’s to another 15! Thank you!

Persuasive Picks For Week Of 7/1/13

uncovering-true-insightsIt’s undeniable that social networks are embedded in our daily lives. Business2Community contributor Jeff Bullas thinks is worthwhile to put that in some perspective and see what the social media landscape looks like from time to time. In review, he posts 5 Insights Into The Latest Social Media Facts, Figures and Statistics to ponder.

If there’s a bible for the new media world, it’s likely The New Rules of Marketing and PR. MarketingProfs‘ Ann Handley sits down with author David Meerman Scott to talk about the revised and updated edition, What’s New With the New Rules of Marketing and PR, and whether the new rules are still… well, new.

status-update-tipsDo you want to know how to dramatically improve your social media response rates? Write better tweets and status updates. Shea Bennett AllTwitter co-editor explains  more in his post 10 Quick Tips For Better Status Updates On Twitter And Facebook [INFOGRAPHIC], courtesy of The Social Skinny.

Just writing your message online is not enough. In order to effectively persuade your readers, it is essential to understand how people consume content online. Austin-based writer and editor, Laura Hale Brockway summarizes a recent Nielsen Norman Group report, and subsequent Jakob Neilsen Alertbox Post:  “Website Reading: It (Sometimes) Does Happen.The report details how effective page layout and good information architecture can guide users to your content. Laura offers her take on some practical advice from the report in 13 writing tips for the Web via PRDaily.

The Perfect Pitch In PR – Not So Different Than Baseball?

With headquarters in Boston, the PerkettPR team is naturally composed of many sports fans. As we gear up to watch the Bruins win the Stanley Cup, keep an eye on the Red Sox and their unique manner of winning, and listen to the controversy over the New England Patriots‘ most recent player acquisition, we can’t help but think about how PR is often a lot like sports. It takes a team to win, but each player must be at their best and support each other. You’ve got to keep an eye on the ball, practice a lot, and analyze your plays in order to stay ahead of the competition. If your pitches aren’t quite right, you’ve got to recalibrate or sometimes pull the player. You’ve also got to deal with tough management decisions and sometimes you have to rebuild after a bad season where things didn’t quite work out the way you had planned.

In particular, we liken PR to baseball – how could we not with all those PR “pitches” – in the graphic below. What do you think – did we score?

ppr_pitch_tips_graphic